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Conference material: "Scientific service & Internet: proceedings of the 23rd All-Russian Scientific Conference (September 20-23, 2021, online)"
Authors: Belyi V.A., Chugunov A.V.
Features of the E-Government Services Development in the COVID-19 Pandemic Context
The article analyses the features of the state electronic services development based on the results of a St Petersburg residents survey. The survey, the main purpose of which was to identify the opinion of citizens about the relevance, level of trust and attitude towards the services of Smart City, was conducted in March 2020, in the midst of the COVID-19 pandemic. We used the data from previous studies for a comparative analysis of the Smart City concept development. As a result, we identified the most popular electronic services, as well as the factors that influence the success of their implementation. The results showed that the most relevant services for the residents of St. Petersburg are electronic services in the healthcare and medicine (78%), safe city services (70%), two types of electronic services in the field of transport: for passengers of public transport (63%) and owners of personal vehicles (61%). The parameters of functionality, trust and development of services are determined and analyzed additionally.
electronic services, electronic participation, electronic government, smart city, COVID-19 digital transformation
Publication language: russian,  pages: 11 (p. 65-75)
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About authors:
  • Belyi Vladislav Aleksandrovich,,  ITMO
  • Chugunov Andrei Vladimirovich,,  ITMO University